311 - Hostage Situation Aired January 5, 2016

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Charles and Genevieve want to take their relationship to a new level, but his ex-wife, Eleanor, steamrolls their plans. Meanwhile, Amy asks Terry to write a recommendation letter with disastrous results, and Holt and Rosa enlist Gina's help to solve a case.

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Guest Stars: Kathryn Hahn as Eleanor, Mary Lynn Rajskub as Genevieve

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