Jake: So not a big deal, there was just a little bit of a mix-up and we need to cancel our NutriContracts.
Angela: Absolutely. It happens all the time. All you need to do is sign a few things.
Jake: Ah. See, Charles, that is why you never give up.
Angela: I'll also need $10,000.
Jake: What's that?
Angela: I'm sorry. It's payment for the last shipment. Plus the cancellation fee, plus the restocking fee plus something we call a coward's charge. And that comes to $10,000. Congratulations.
Charles: Thank you. I'll write you a check. Is gratuity included?