Brad Portenburg: Hello, squad. My name is Brad Portenburg, and today I'm gonna teach you about workplace conflict. So I brought along someone who's an expert in conflict: my ex-wife. Just kidding. She lives in Vermont with our kids. So can anyone tell me what a stereotype is?
Scully: The Irish are potato-eating drunks.
Hitchcock: And the gays-
Brad Portenburg: No, no, no, what does the word "stereotype" mean?

Amy: Hey, I think I found something interesting. I was double-checking last month's surveillance photos, and I noticed this. Hawkins has two different phones: her normal cell, and then this one that only has one app on the home screen Snapchat.
Hitchcock: Oh, she's up to something. Snapchat messages disappear. You can send anything to anybody, and after they see it, it's like I never sent it.
Captain Holt: Nobody ask Hitchcock why he knows that.

Sergeant Jeffords: Hitchcock called himself Scully by accident.
Hitchcock: I did, but it brought me and Scully closer together.

Amy: Hitchcock, why do you have your shirt off?
Hitchcock: Can't spill food on your shirt if you're not wearing one.

Adrian Pimento: Uh, I'm scared of heights, Jake.
Jake: Yeah, so am I, Adrian.
Adrian Pimento: This might not be the time to tell you, but both my parents died falling out of lighthouses, separate incidents.
Jake: Oh, man, I have so many questions, but for now, just follow my lead, okay?

Jake: So you still annoyed?
Amy: Yes. You can't keep saying "mischief managed" after we finish sex.
Jake: It's what Harry Potter says when he needs to clear the Marauder's Map.
Amy: Obviously, I know that, but I would prefer to keep wizard terms out of our sex life.

Sergeant Jeffords: Before we wrap up this briefing, I wanted to give a few shout-outs. Diaz, great job on that B&E. You are a good cop with a great attitude.
Rosa: I don't like this.
Sergeant Jeffords: Santiago, when I think of your CompStat reports, one word comes to mind: wow. And that "WOW" is an acronym for "Wow, oh, wow. "
Amy: What is happening?
Captain Holt: He's buttering us up before giving us some devastatingly bad news. My God, Jake and Charles are dead.